Shipping Policy

Shipping Policy

Last Updated: October 4, 2026

At Adventure Memories, we want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

1. Where We Ship From

Orders placed through Adventure Memories are fulfilled and shipped from our fulfillment facility in St. Petersburg, Florida, USA, directly to the shipping address provided at checkout.

This means that orders shipped to U.S. customers are dispatched domestically within the United States.

2. Order Processing Time

Please allow up to 3 business days for your order to be processed before it is dispatched.

Processing time includes preparing your order, personalizing products where applicable, quality checking, packaging, and preparing the shipment for the carrier.

Orders are generally processed Monday through Friday, excluding U.S. holidays.

Important: Processing time is separate from shipping/transit time.

For example, an order may take up to 3 business days to be processed, followed by 2–7 business days in transit.

3. Shipping Time

Once your order has been dispatched, delivery typically takes:

2–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

Estimated Total Delivery Time

For most U.S. orders, you should generally allow approximately:

5–10 business days from the date your order is placed

This consists of:

  • Order processing: Up to 3 business days

  • Shipping/transit: Typically 2–7 business days after dispatch

Some orders may arrive sooner.

4. Tracking Information

When tracking is available for your shipment, we will provide tracking information to the email address associated with your order.

Please allow some time for the carrier's tracking system to update after your package has been dispatched. Tracking information may not become active immediately.

Once a package has been handed over to the shipping carrier, delivery is subject to the carrier's tracking and delivery processes.

5. Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully check your:

  • Name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

If you realize that you entered an incorrect address, please contact us as soon as possible at:

Email: orders@adventurememories.shop

We will do our best to update the address before the order is processed and dispatched. However, we cannot guarantee that an address change will be possible once an order has entered processing or has been shipped.

6. Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Carrier delays

  • Holiday or seasonal shipping volume

  • Incorrect or incomplete shipping information

  • Operational disruptions

  • Transportation delays

  • Events outside our reasonable control

If your order has not arrived within the expected delivery timeframe, please contact us so that we can help investigate the shipment.

7. Lost or Misdelivered Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Your mailbox or usual delivery location

  • Around your property

  • With household members

  • With neighbors

  • Any secure delivery location specified for your address

You should also contact the shipping carrier using the tracking information provided.

If you are still unable to locate the package, contact us at orders@adventurememories.shop and we will assist where possible.

A package that has been confirmed as delivered to the address provided at checkout may be subject to additional investigation before a replacement or refund can be considered.

8. Damaged Packages or Products

If your order arrives damaged or the product itself is damaged or defective, please contact us as soon as possible.

We may ask you to provide photographs of the packaging and/or product so that we can investigate the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with our Refund, Returns & Refund Policy.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your shipment, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs of the items received.

We will review the issue and work with you to resolve it.

10. Personalized Products

Many Adventure Memories products are personalized specifically for the customer.

Please carefully review all personalization details before completing your order, including names, dates, messages, and other custom information.

Once a personalized order has entered production, changes may no longer be possible.

If the personalization error was made by Adventure Memories rather than by the customer, please contact us so that we can review the order and determine the appropriate resolution.

11. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before an order enters processing or production. However, because personalized products may begin production quickly, we cannot guarantee that cancellation or changes will be possible.

Once an order has been processed, personalized, or shipped, cancellation may no longer be available.

12. Shipping Costs

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the products ordered, destination, promotional offers, or shipping method available at checkout.

13. Delivery Estimates Are Not Guarantees

The delivery timeframes stated in this policy are estimates rather than guaranteed delivery dates.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, transportation disruptions, or other unforeseen events.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

14. Contact Us

If you have questions about your shipment or need assistance with an order, please contact us:

Adventure Memories
Email: orders@adventurememories.shop
Customer Service Hours: Monday–Friday, 8:30 AM–4:30 PM

We are happy to help you with your order and shipping questions.